求助：客戶是什么意思？ 不是很明白，求幫助，急?。?！

圖上的就是下面文中所說的產(chǎn)品（主要針對內(nèi)螺紋），煩請專業(yè)人士幫我翻譯下，大致的意思是說產(chǎn)品不合格，但我不明白其中具體的東西。以下是客戶的郵件： our customer is rejecting the mounts your company made for us. The threaded insert is oversized which allows the bolt to strip the threads when used in theapplication. When the customer tightens the nut on the back side of the mount, the bolt pulls out of the threaded insert.the insert on the approved sample is the correct size and does not allow the bolt to pull through when tightened. My customer is rejecting the parts based on the fact that he thinks they’re defective. His bolt strips the threads when he tightens down the nut. Our intention is to ask you to replace the parts free of charge. The customer would have been able to use the mounts if they were not defective. Our customer had special studs made with 3/8-16 threads on one side and 3/8”-24 threads on the other side so he could try and use the mounts we already shipped him. He fully accepted his mistake for ordering the wrong size threads and had a plan to deal with the situation. The plan would have worked had we not run into the thread stripping issue. the customer tried to use the 3/8-24 threaded mounts by having special studs made to work in the application. The problem is the threaded inserts strip out when the customer installs the mounts. We can not use the mounts because the threaded insert is defective. I would like to ask for a credit for all of this products. 以下是他所得到的檢測報告，我是橡膠行業(yè)的，對緊固件不熟悉，請專業(yè)人士幫我翻譯下，謝謝了 We received your samples. Our findings are as follows: .Pitch diameters are oversize and tapered. . Minor diameters are oversize and tapered. .Threads are torn. The worst one accepted an Ø.352 pin gage more than half the length of the thread. This is .020 larger than the Ø.332 drill size that is usually regarded as the correct size for 75% full depth thread. However, for a thin plate like this, you should be requiring more than 75%, meaning your minor diameter should be specified to be less than Ø.332. What you should do: Add these requirements to your part (the plate) drawing: _ “GO” gage to go all the way through the part without encumbrance. _ “NO GO” gage must not enter part past one turn (from either side). _ Minor diameter should not exceed Ø.330 beyond the first thread (check from both sides). _ No torn threads. Require 100% inspection for the above requirements for the duration. It would be interesting to know what steel your supplier is using; and what screw and tightening torque level your customer is using. Chances are though, that neither of these are critical issues. The present quality of the threads is so poor that stripout is likely to occur just due to the thread factors alone. The rate for sorting on a single-spindle New Vista TVM-SC (please see catalog sheet 203-035A attached) would be about 8 seconds. That’s 450 parts per hour, each part checked from both sides. You can lease one of the single-spindle machines for $1,120 a month. Tooling would be a one-time charge of $1,180. A twin-spindle machine would be twice as fast: the lease on that would be $1,870 a month, with tooling at $1,910. 0